Terms & Conditions

1. Introduction

Welcome to House of Pens! These terms and conditions govern your use of the House of Pens website located at www.houseofpens.co.uk (the "Website") and your purchase of any products from House of Pens. By accessing the Website and/or purchasing products from House of Pens, you agree to be bound by these terms and conditions.

2. Definitions

In these terms and conditions:

  • "House of Pens," "we," "us," and "our" refer to House of Pens, registered in England and Wales under company number [insert company number], whose registered office is at House of Pens, 33 Manor Avenue, Preston, PR2 8DN.
  • "You" and "your" refer to the user of the Website and/or the purchaser of products from House of Pens.
  • "Products" refer to the goods available for purchase on the Website.

3. Ordering and Purchase

  • By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
  • All orders are subject to availability and acceptance by House of Pens. House of Pens reserves the right to refuse any order at its discretion.
  • Once an order is placed, you will receive an email acknowledging receipt of your order. This email does not constitute acceptance of your order, but rather confirmation that we have received it.
  • Acceptance of your order and the formation of a contract between you and House of Pens will occur upon dispatch of the products to you, unless we have notified you that we do not accept your order or you have canceled it.

4. Pricing and Payment

  • Prices for products are as displayed on the Website and are inclusive of VAT (where applicable) at the current rate.
  • We reserve the right to amend prices at any time without prior notice. However, such changes will not affect orders for which we have already sent you an order confirmation.
  • Payment for all orders must be made in advance by credit or debit card, PayPal, or any other payment method accepted by House of Pens.

5. Delivery

  • We will make every effort to deliver your order within the estimated delivery timescales, but we do not guarantee delivery dates and times.
  • Delivery will be made to the address specified in your order. You must ensure that someone is present to accept delivery.
  • Risk of loss and damage of products passes to you on the date and time of delivery.

6. Returns and Refunds

  • If you wish to return a product for any reason, you must notify us within 14 days of receipt.
  • Returned products must be unused, in their original packaging, and in the same condition as when you received them.
  • We will provide a full refund for returned products, including the cost of standard delivery, within 14 days of receiving the returned products.

7. Intellectual Property

  • All intellectual property rights in the Website and its content (including but not limited to text, graphics, logos, and images) are owned by House of Pens or its licensors.
  • You may not reproduce, modify, or distribute any part of the Website or its content without our prior written consent.

8. Limitation of Liability

  • To the fullest extent permitted by law, House of Pens shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Website or the purchase of products from House of Pens.

9. Governing Law

  • These terms and conditions shall be governed by and construed in accordance with English law. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

  • If you have any questions about these terms and conditions, please contact us at [insert contact email or phone number].

11. Changes to Terms and Conditions

  • We reserve the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or purchase of products from House of Pens following any such changes constitutes your acceptance of the revised terms and conditions.
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